Atlassian Cloud outage hits 400 customers

Acquiring accidentally deleted its personal items and third-occasion apps for the duration of scheduled cloud maintenance, Atlassian is continuing complete restoration for somewhere around 400 buyers. However, a full restoration may acquire as extended as two weeks, the organization claimed on Tuesday.

As part of scheduled servicing on picked cloud products and solutions, Atlassian ran a script to delete legacy facts from a deprecated service. But the script erroneously deleted sites, connected products, end users, and third-occasion programs, the enterprise documented on April 6. Atlassian claimed it maintains in depth backup and recovery devices and there has been no details decline for consumers restored to date. Engineers are doing the job to realize entire and safe restoration for roughly 400 consumers.

“We know this outage is unacceptable and we are totally committed to resolving this,” the company reported in a statement. The incident was not the outcome of a cyberattack and there has been no unauthorized accessibility to consumer info. The company mentioned it was having techniques to protect against any future prevalence. As of Tuesday night, April 12, the organization experienced restored support to approximately 45% of prospects impacted.